Remote Maintenance User Agreement

Last updated: May 14, 2026

Remote maintenance user agreement

In addition to its services, NEXITO MEDIA LLC offers to support the customer with the installation or migration of hardware and software solutions, and with the analysis and elimination of faults via remote maintenance software.

For this purpose, the customer can determine how the NEXITO MEDIA LLC employee may access the customer's computer or network. This can be done either read-only or with the option of remote control. With remote control there is the possibility of changing data.

Having said that, the parties conclude the following agreement:

1. Service and remuneration

The services provided using the remote maintenance software generally relate to products and services provided by NEXITO MEDIA LLC. These services are provided on behalf of the customer and are additional services that are to be paid for separately by the customer.

2. Time of performance

The services already mentioned are generally provided by NEXITO MEDIA LLC from Monday to Wednesday between 9:00 a.m. and 5:00 p.m. UTC.

3. Security and data protection

• For security reasons, the customer transmits a session number and, if necessary, a password to the NEXITO MEDIA employee, which the employee must enter on their side. Communication between the two participants via the internet is only established after entering this session number and password, or after accepting the connection on the customer side. The transmission of data is encrypted.
• All access to the customer's system is logged on the customer's side. This logging must not be switched off.
• If the customer discovers errors or irregularities that have occurred during remote maintenance, or that make access by unauthorised persons possible, the customer must inform NEXITO MEDIA LLC immediately.
• If knowledge of the customer's business secrets and data security measures is obtained during remote maintenance, NEXITO MEDIA LLC is obliged to keep this confidential and may under no circumstances pass it on to third parties.
• It is the responsibility of the customer to operate current and regular data backups in a suitable form, so that a timely and economically reasonable recovery of lost data is guaranteed.

4. Liability

NEXITO MEDIA LLC hereby excludes itself, its employees, and agents from all and any liability from:

• Loss or damage caused by any inaccuracy;
• Loss or damage caused by omission;
• Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the service;
• Loss or damage to clients' artwork, photos or files supplied for the session, immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of NEXITO MEDIA LLC to the client in respect of any claim whatsoever or breach of this agreement, whether or not arising out of negligence, shall be limited to the charges paid for the services under this agreement in respect of which the breach has arisen.

NEXITO MEDIA LLC assumes no liability for faults not caused by it, even if they are close in time to the support provided.

5. Conclusion of the contract

With the establishment of the internet connection between the customer and the computer of a NEXITO MEDIA LLC employee, the customer recognises the aforementioned conditions for remote maintenance using remote maintenance software.

6. Governing law

This agreement will be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Wyoming for the resolution of any disputes.

7. General Terms and Conditions

It is expressly pointed out that the General Terms and Conditions are also an integral part of this contract.